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CHASE HOME FINANCE Complaint - Making Home Affordable Program is a Scam - Chase modification
CHASE HOME FINANCE Complaint

CHASE HOME FINANCE Complaint

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Making Home Affordable Program is a Scam - Chase modification


I started my modification in January. I was told to wait 4 to 6 weeks. After that I called every week. My last few calls were towards the end of March...by then I had lost my income. I was told a different story by every person I talked to. I was told in by about the third week of March my loan was on the desk of a mortgage rep. and I would know in a few weeks. I called on March 30th, told them I now longer had my income. The gal proceeded to tell my that nothing had been done with my documents, nobody had been assigned to the account. I called today April 7th and now I do not qualify for the program. So they sat on my paperwork for 3 months and everyone I talked to lied about the status! It is no wonder they have only done about 85k of these "modification"....


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Comments


dddp says: (5 years ago)
 0
US Bank is the same way. For two years I tried modifying my mortgage and each time the received calls telling I was denied for missing paperwork.The loan dept wasn`t aware that I e-mail all documents and so I had proof that I did in e-mails . US Bank is a monster who takes advantage of people by charging charging a fee for online payments payments over the phone. worst customer service of any of the major banks.




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