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CHASE HOME FINANCE Complaint - Chase double charged me
CHASE HOME FINANCE Complaint

CHASE HOME FINANCE Complaint

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Chase double charged me


On October 15th, 2010 I made my mortgage payment to JP Chase Morgan on the website. On October 21 I discovered that they debited by checking account twice for $1,107.83 each. My bank said that I could dispute the charge, but it might be quicker to have the mortgage company reverse the overcharge. I contacted Chase Oct 21st and was told that they would take care of it. I was the payments were submitted within 3 minutes of each other and I must have went in and made 2 payments or double clicked on the submit button They requested that I send them a copy of my bank statement showing the double payment. I immediately faxed a copy of my on-line statement because the bank statement had not come out yet to find out the next day when I called that it takes 48 hrs for the dept that does the faxes to post them. I called back again on the 27th, allowing them time to post the fax, and was told that my request for a refund of the money they took unauthorized was DENIED because the statement did not have my name on it so they said to fax them a voided check immediately. I was also told because my account went into overdraft. The supervisor, Charity and I had a conference call with my bank so that they would confirm they were not going to reverse the charge. Charity promised me that she call me on Friday with the tracking number for the check that was being overnighted to me. When I called there Friday late afternoon she would not take my call nor would she return it. I called and spoke to numerous people on Monday, November 1st - 11 days into dealing with this - to be told that someone would get back to me. I received a call this morning from Rikki Trago who informed me that they would not be returning my money because we are in a different month now (due to them not reacting properly). I provided them with everything they requested immediately. They never called me – I had to call to find out they needed additional info. This has caused overdraft fees as well as stress, embarrassment and in ability to pay other bills and feed my family. I have lost faith in bill paying by internet and faith in financial institutions. Are they beyond the law – they can take your money and not return it. That is theft. I received a call from their Executive Offices and they told me there is NOTHING that can do to refund my money since it is a new month – they can’t return money from October in November – even though I requested it within 2 days of them double charging me. When I disagreed with this, the woman actually told me I was wasting her time. So now consumers are a waste of time to Chase???


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Comments


Skeetorius says: (6 years ago)
 0
This just happened to me. I am not a member of auto pay. It happened on two different days so there is no chance I would have double clicked the submit button. This is Chase stealing from our wallets. What about other debts that come due during the time it takes for them to refund their mistake? Who pays for that. I'll tell you all what is going to happen. They will fix it in one day or I will file my first law suit against a company with the local district attorney. Banks can not be allowed to get away with this kind of fraudulent activity. I don't mistakenly buy one thing and pay for it twice and no company should be able to charge you twice for the same item you purchase.



RonJC says: (7 years ago)
 0
I just had my run in with Rikki Trago at Chase Home Finance. I paid off my home mortgage over the last couple of months. The Customer Service errors were so varied, that I filed a complaint with the AJ of the State of Oregon. Chase received this complaint and sent their attack dog, Rikki Trago. In her letter to me she stated "Chase's goal is to provide the highest level of quality service", yet her attack was at me. numerous times she used the word 'you' as if I was the reason for all the problems. Statements like "You are confused." You don't understand." It seems to me that they were the one's confused. I little apology and using 'We' statements are how I would think executives should be trained to handle their errors. I see why all these wonderful executives at Chase require their substantial bonuses. Us small people don't matter to them. I hope the back isn’t too big to fail as with this kind of treatment to their customers, they won’t be around for long. Or will we need to bail them out again so they can blame the problems on normal people instead of admitting they made a mistake.




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