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CHASE HOME FINANCE Complaint - Chase Mortgage Process Review - Chase Home Lending
CHASE HOME FINANCE Complaint

CHASE HOME FINANCE Complaint

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Chase Mortgage Process Review - Chase Home Lending


My story differs from most of those here; I have never been late on a payment or required loan modification. As two senior citizens with guaranteed incomes and 800 FICO scores, we thought getting a mortgage through chase would be convenient since we bank with them. We are in the metro Atlanta area. My advise is to avoid chase at all costs. They gave us a closing date which they have well exceeded. They told us we were locked into a rate only to tell us just before the expected closing date that the rate would change, and I had to buy the difference at $1260.00. We got a truck and loaded our items in anticipation of closing a week ago. The truck is still in our driveway and I am paying daily rental. The loan has not closed and the seller wants to back out. Monica Badircu and Eric Hoffner from Chase have offered several apologies but they can't seem to get anything done. They have caused us to drive to the bank numerous times to submit paperwork they should have asked for in the beginning. on the day the loan was to close they asked for coins of our drivers licenses! Chase gives the appearance that everyone involved was hired yesterday. And this is how they treat folks with a lifetime of good credit.


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